FAQ

What is gluten?

Gluten is a protein composite that appears in foods processed from wheat and related species, including barley and rye. It gives elasticity to dough, helping it to rise and to keep its shape, often giving the final product a chewy texture.

What is celiac disease?

Celiac disease is a digestive disease that damages the small intestine and interferes with absorption of nutrients from food. People who have celiac disease cannot tolerate gluten, a protein in wheat, rye and barley. Gluten is found mainly in foods but may also be found in everyday products such as medicines, vitamins, and lip balms.

What other food allergies can you create goodies for?

We are dedicated to creating goodies for people with food allergies/intolerances. We always try to eliminate as many allergens as possible. Our flour mixture is free of soy, corn and nut flours, but some of our treats may have these allergens in them. If you have allergies please be sure to communicate those with us up front so we can steer you in the right direction. We have items and are able to create special order treats that can be free of almost anything you need to avoid.

Are you nut free facility?

What do you offer for special events and celebrations?

We can create celebration cakes, cupcakes, cake pops, and trays of cookies and bars for weddings, wedding rehearsals, bar/bat mitzvahs, birthdays, anniversaries, major holidays or “just because” parties. Everything is baked and decorated at our facility. We need a minimum of 5 days notice for cake orders or a minimum of 10 days for more elaborate cakes. Once your order has been invoiced we may not be able to accommodate any changes.

How do we order a wedding cake?

Please fill out our order form and indicate your interest in a wedding cake.  Once we receive the form, someone will reach out to you with next steps.

When should we reach out to you regarding wedding cakes?

3-4 months prior to the big event is perfect. We want to allow enough time correspond and talk design to provide exactly what you are looking for.

Do you do wedding tastings?

What is your policy on changing an order?

We require 72 hours’ notice to be able to make a change to an existing order.  Please note any change in size or design may result in an additional fee that must be paid immediately.  We are able to change any written message to your cake up to 48 hours before the date needed.  No changes can be made with less than 48 hours’ notice.

What is your policy on cancelling an order?

After your order has been confirmed, a cancellation will result in a 10% processing fee.  Any order cancelled less than 48 hours prior to the original pick up/ delivery date will not be eligible for a refund.  You may pick up your order & freeze it (our products freeze beautifully). If you are unable to have someone stop in to pick up your order on the original pick up date, you may notify us to change the pick up date to 1-2 days later in most cases- keeping in mind we are closed on Mondays and Tuesdays.

What is your payment policy on orders?

Once your order is confirmed with us, you will be sent an invoice to pay electronically.  Payment on this invoice must be made no later than 48 hours before your requested pick up/delivery date.  If payment has not been made within that 48 hours cut-off, we cannot guarantee that we will have your order.  As a small business, we cannot queue your order into production if payment has not been made.  Please call or email us at info@deflouredbakery.com if you have not made payment and need to confirm your order.

What is your refund policy?

No refunds for items purchased in the shop or from one of our retail partners.

Do you offer refunds if something is not to our liking?

No, taste is so subjective and understand we may not be everyone’s cup of tea.

Do you offer shipping of your delicious treats?

Yes, we love spreading the enjoyment of Defloured. We only ship out Tuesday and Wednesday of each week to ensure your treats do not hang out in a UPS terminal over the weekend in place of being enjoyed.

How much does shipping cost?

Shipping starts at $18 per order. Unfortunately, due to the variant in shipping costs based on weight, ship-to-location and speed of delivery, there is no way for us to determine shipping prior to your ordering specifications. Once you place your order, we will determine shipping based on the weight of your purchase, location, and shipping mode and send an invoice to the email you provided. 

What do you ship?

All our cookies and bars with the exception of lemon, peanut butter bar, and Makin’ it Rain bars because they require refrigeration. 8” angel food cakes, bundt cakes without frosting and crumb cakes also ship well. Please see our menu below for our currently available items for shipping:

Defloured Shipping Menu

Do you ship cakes and cupcakes?

Do you ship internationally?

No, but once we master the nation, we will take on the rest of the world. Come along for the ride.

Is everything at Defloured gluten free?

Our favorite question! Yes, all gluten free!  All made under one roof and with love and a great sense of humor (and humility).

What do you use instead of wheat flour? 

For the majority of items a combination of brown rice flour, tapioca flour and potato starch that we mix ourselves. Some items have sweet rice flour as well. Our sandwich bread is graced with millet flour. We also mix our own bread flour.

Are the products made in a gluten free facility? 

YES! We are in a 100% dedicated Gluten Free facility. We also try to purchase as many ingredients as possible from manufacturers with gluten free facilities.

Do you have items that are corn free?

Do you have any dairy free products?

Yes, and continuing to add more and more products. Please note eggs are not dairy although commonly confused as dairy. If you require items that are egg free, please specify upfront.

Do you have options if I am nut and peanut free?

All pans, mixers and utensils are cleaned after every batch. If you would like to order one of our items without tree nuts or peanuts, please let us know and we will take extra precautions to make sure we guard against cross-contamination. For example, bake and package ordered items first thing before any other items are produced. Please understand the facility had both tree nuts and peanuts.

Do you offer any breads?

We do, thanks for asking! We make bread only on the weekends and currently have challah, sandwich bread, and a pizza bread offered only in the shop.  You may also place an order in advance for our breads- we do ask for for 3-5 days’ notice.

I purchased one of the Take & Bake items, what are the baking instructions?

Have no idea what to choose?  What about a gift certificate?

You can send an e-card to someone!

https://squareup.com/gift/D7BS45MTEP4Z4/order

We do also have gift cards in the bakery.  Give us a call or stop in to order one.

Do you have a storefront?

Yes! We are located at 1477 W. Balmoral, Chicago, IL 60640 where all the magic happens.

Do you have a delivery minimum?

The minimum order for delivery is $25.

What is your delivery policy?

If the delivery is to an office or apartment building downtown, we require that you meet us at the curb or lobby, or make arrangements for us to leave it with your doorman.  We require that you provide us with a direct phone number that will be answered within the delivery window we provide you. We will phone you when we are en route, and ask that you are waiting for us upon arrival.  We are only able to wait at your delivery location for 10 minutes.  If we are unable to connect with you within that 10 minute window, delivery will be unsuccessful.  We will not leave our goods unattended and will not be able to return for a second delivery attempt.

How much is delivery in the Metro Chicago Area?

Delivery fees are $12 Tuesday-Friday, $18 on Saturdays.  Delivery Areas: North/South: Howard St/Roosevelt Road (Chicago). East/West: Lake Michigan/Cicero (Chicago).

Do you deliver to the Chicago Suburbs or other cities nearby?