FAQ

Q: What is gluten?
A: Gluten is a protein composite that appears in foods processed from wheat and related species, including barley and rye. It gives elasticity to dough, helping it to rise and to keep its shape, often giving the final product a chewy texture.

Q: What is celiac disease?
A: Celiac disease is a digestive disease that damages the small intestine and interferes with absorption of nutrients from food. People who have celiac disease cannot tolerate gluten, a protein in wheat, rye and barley. Gluten is found mainly in foods but may also be found in everyday products such as medicines, vitamins, and lip balms.

Q: What do you use instead of wheat flour?
A: For the majority of our items a combination of brown rice flour, sweet rice flour, tapioca flour, potato starch and xanthan gum is used in place of wheat flour.

Q: Are the products made in a gluten free facility?
A: YES! We are a 100% dedicated Gluten Free facility. We also try to purchase as many ingredients as possible from manufacturers with gluten free facilities.

Q: What is the shelf life of your products?
A: Most of our items are best eaten within 3-4 days. Maximum shelf life for our cookies is 5-6 days, most of our other goodies it’s 10 days. The shelf life for our vegan Chocolate Ginger cookies is 14 days.

Q: Will my products stay fresh if they are mailed across the US?
A: You can choose how quickly you’d like your product shipped. The faster it ships the fresher it will be upon arrival. Different product have different shelf-lives, and most freeze quite nicely. We package to ensure freshness.

Q: Do you have any dairy free products?
A: Yes, we have a nice variety of delicious dairy free items! Please contact us via email or phone to discuss options.

Q: Do you have options if I am nut and peanut free?
A: All pans, mixers and utensils are cleaned after every batch. If you’d like to order one of our items without tree nuts or peanuts, please let us know and we’ll take extra precautions to make sure we guard against cross-contamination (ie, we can bake and package ordered items first thing before any other items are produced).

Q: Can I special order something?
A: Absolutely! Let us know what you have in mind and we’ll see if we can fulfill your request. We believe in the right to dessert and want to make sure you don’t go without!